Effective Date: April 10, 2013
Family Archival Solutions, Inc. strongly values its customers’ privacy. We understand that your personal information is private and confidential and we are committed to maintaining that confidentiality. We have taken significant measures to maintain data safeguarding and integrity and have developed systems, mechanisms and policies to help protect your information and identity. We utilize a variety of tools, including strict access limitations, encryption and a number of other safeguards to help protect against identity theft, and have employed a variety of tools and tips to help to ensure that your files and wishes remain confidential.
We are not in the business of sharing your data. If we enter into marketing or other partnerships, we’ll ask you for permission before sharing your information. Until you give us that permission, your information will not be shared. We do not share, sell, rent or trade your personal information with third parties to promote the businesses of such third parties.
Personal Information We Receive and Collect
We receive information from and about you in a variety of ways. In general, the personal information we receive is provided directly by you. We also may collect information about you, your authorized persons and claimants as part of our services; including as a part of the verification of your identity, the identity of your authorized persons, matters related to outstanding litigation related to death, disability, competency, divorce or estate proceedings, identity theft or proceedings or other information if we believe necessary or appropriate as part of our services. We may collect marketing, log files, cookies and customer relationship information and we may use technology to collect and analyze information, including non-personal information such as website information, browser type, operating system, domain name, etc. The information we acquire is known as the “Information”.
When you sign up, you provide us with your name and e-mail address, as well as other forms of personal information. We require other information depending on account tier so that we are able to identify you with incoming requests, including your partial or entire date of birth, social security number, address, prior address and so forth. We (or our service provider) will receive your credit card information as part of the signup process.
As part of our services, you may choose to provide a wide range of information, including information related to your estate planning, beneficiaries, documentation, financial and other assets and liabilities, relationships and legacy information. You may provide us with digital and physical documents for safekeeping, usernames, passwords, account numbers and so forth.
If you register for our services through another website or through a professional, we may receive information from that third party, including registration information, website information, referring information and other information as part of our agreement with that professional or website.
When you send email or other electronic communications, or provide other messages, or engage in dialog on recorded media (including through the telephone), we may retain the content of those messages as well as your email address and our response(s).
We use and disclose information provided by and through cookies to improve the Site and to better serve you and our customers. We might also use information provided by cookies to send or otherwise contact you regarding focused advertising, online banner advertisements, notices of new services and promotions, as well as to respond to your inquiries and otherwise assist you in your use of the Site.
Using and Sharing Your Information
We use and share your information in the following ways:
- To provide you with the services you have requested;
- To work with third parties to assist us in providing you with services;
- To understand demographic and content requirements and preferences;
- To share aggregate (non-personal) information about traffic, marketing patterns and demographics;
- To work with third party developers and providers to maintain and improve the Site and the services we provide you; and
When personal information is shared with any third party in accordance with the above, we use reasonable care, confidentiality agreements and other tools to maintain the security and privacy of your personal information. In addition, we may share the information as follows:
- To a representative of a payment service, credit card company or other financial institution;
- To a consumer reporting agency (or representative);
- To an insurance company;
- To third parties assisting us in developing and providing information related to products or services that may appealing or interesting to you;
- To persons designated by you;
- To persons who are your representative, solicitor, financial provider, CPA, attorney, guardian, designee or registrar;
- To individuals in connection with the investigation of misconduct, crime or potential crime (including fraud or theft);
- In connection with the sale, merger or other business transaction;
- If we believe such disclosure is necessary to protect Family Archival Solutions, Inc., or the rights, property or well-being of others;
- To third parties who assist you in completing forms;
- To other brands/sites of Family Archival Solutions, Inc.; and
- To merchants and suppliers to process claims and assist in the provision of services, billing and fulfillment.
Under California Civil Code Sections 1798.83, California residents are entitled to ask us for a notice identifying the categories of personal information which we share with our affiliates and/or third parties for marketing purposes, and providing contact information for such affiliates and/or third parties. If you are a California resident and would like a copy of this notice, please submit a written request to: email@example.com.
Data Security and Safeguarding
Data security and the safeguarding of your Information is absolutely critical to us. We utilize a variety of tools to protect you and your information, including encryption Secure Sockets Layer (“SSL”) and other technology. Our service is not an archival service but an administration service, and we segregate and dispose of unnecessary information as we determine appropriate to further protect you and your Information. You understand and agree that there is no way to perfectly protect your Information and recognize that we will use reasonable care to protect your Information.
To assist us in protecting you and maintaining security, you understand and agree to avoid disclosing your Information in a manner which may compromise our ability to maintain reasonable security measures.
Except in the event we are providing immediate confirmation or validation of a transaction, account change or other matter, we will not send you any e-mail with a link to any location asking for information. Please be extremely careful of “phishing” scams, unsolicited emails, or pop-up messages seeking disclosure of personal information.
Right to Opt Out
You may receive marketing materials from us and our affiliates. You may instruct us in a link on that communication or by contacting us if you do not wish to receive marketing communications. Regardless of any opt out notification, you hereby consent to our contacting you about your account and services.
The Site is not for the use of anyone who is not at least eighteen years of age. We do not knowingly solicit or open accounts for individuals under the age of eighteen. By using our Site you affirm that you are at least eighteen years of age.
Access to Information
You have access to the information you have provided. You may review your information online through your customer account. Through the report mechanism, you will receive a report of the information you have provided. You may revise your information (but not purge our records) by logging into your account.
Please note that some information may remain in our private records after your deletion of such information from your account. We may use any aggregated data derived from or incorporating your personal information after you update or delete it, but not in a manner that would identify you personally.
Hyperlinks, Referrals and Third Parties
Privacy Monitoring Programs
We participate in programs designed to monitor and protect privacy. In connection with that participation, we may disclose our information practices and have our privacy practices monitored for compliance.
Changes to This Policy
Please feel free to contact us with any questions. Family Archival Solutions, Inc., Attn: Legal Department, PO Box 1461, Manhattan Beach, CA 90267. Via email: firstname.lastname@example.org.